orion game Privacy Policy – How We Handle Your Personal Information

1. Who We Are and What This Policy Covers

orion game is an online gaming and entertainment platform serving players across the Philippines. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you register, play, or interact with any part of our platform. It applies to all users who access our website, whether on desktop or mobile, and covers all services including sports betting, casino games, fish games, and account management features. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should stop using the platform and contact us to close your account. We are committed to handling your data responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We review and update this policy periodically, and the effective date at the top of this page will reflect the most recent revision.

2. What Information We Collect

When you register for an account, we collect personal details including your full name, date of birth, email address, mobile number, and a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years. During normal use of the platform, we also collect transactional data such as deposit amounts, withdrawal requests, game history, and betting activity, which helps us maintain accurate account records and detect any unusual patterns. We automatically collect certain technical information when you visit our site, including your IP address, browser type, device model, operating system, and session duration, which we use to improve platform performance and security. If you contact our support team, we retain records of those communications to help resolve your queries and improve our service quality over time. We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs, and we will never ask you to provide such information through our platform. All data collection is limited to what is strictly necessary for the operation of our services and compliance with applicable Philippine regulations. You have the right to request a copy of the personal data we hold about you at any time by reaching out through our support channels.

3. How We Use Your Information

The primary purpose of collecting your personal information is to create and manage your account, process deposits and withdrawals in Philippine pesos, and deliver a smooth, personalised gaming experience across all our services. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are essential to the operation of your account and cannot be opted out of. Your identity and age verification documents are used solely to comply with our legal obligations under Philippine gaming regulations and to prevent underage access to the platform. We may use aggregated, anonymised data about player behaviour to improve our platform features, fix technical issues, and develop new services, but this data cannot be used to identify any individual player. If you have opted in to receive promotional communications, we may send you information about new games, special events, or platform updates — you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by law.

4. Sharing Your Information

orion game does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies, but only to the extent required by applicable law and after verifying the legitimacy of the request. If our business is acquired, merged, or restructured, your personal data may be transferred to the new entity as part of that transaction, and you will be notified in advance of any such change that affects how your data is handled. We do not share your data with advertising networks, social media platforms, or analytics companies for the purpose of targeting you with third-party advertisements. All third-party partners we work with are required to maintain data protection standards that are at least equivalent to those described in this policy. You may request a list of the categories of third parties with whom your data has been shared by contacting our support team.

5. Data Retention and Storage

We retain your personal information for as long as your account remains active and for a period of at least five years after account closure, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records, identity verification documents, and account activity logs are kept for the full retention period to support any audits, disputes, or regulatory inquiries that may arise after your account is closed. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised in accordance with our internal data lifecycle policy. Your data is stored on secure servers with access restricted to authorised personnel only, and all stored data is protected using industry-standard encryption. We do not transfer your personal data outside the Philippines unless it is strictly necessary for the operation of a service you have requested, and any such transfer is subject to appropriate safeguards. You may request the deletion of your personal data at any time, subject to our legal retention obligations — we will inform you of any data we are required to retain and the reason for doing so. If you have concerns about how long we hold your data, please visit our FAQ page or contact our support team directly.

6. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and we will respond to any such request within a reasonable timeframe. You have the right to correct any inaccurate or incomplete personal information in your account, either directly through your account settings or by contacting our support team. You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes, and we will honour such objections promptly. You also have the right to request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page.

7. Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to ensure the website functions correctly, remember your preferences, and provide a consistent experience across sessions. Essential cookies are required for the platform to operate and cannot be disabled — these include session cookies that keep you logged in and security cookies that help protect your account from unauthorised access. We may also use performance cookies to collect anonymised information about how players navigate the platform, which helps us identify and fix technical issues and improve the overall user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity across third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with the same data protection standards described throughout this Privacy Policy. For more information about the specific cookies we use and how to manage them, please visit our FAQ page.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, applicable laws, or data handling practices, and the effective date shown at the top of this page will always indicate when the most recent revision was made. When we make material changes to this policy, we will notify registered users through a prominent notice on the platform or via the email address associated with your account. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information. If you have any questions about this policy or about how your data is handled, our support team is available to assist you. You can also find answers to common privacy-related questions on our FAQ page. We are committed to being transparent about any changes that affect your rights or the way your data is used.